Returns & Delivery

Need help with your order? Contact us on: shop@byronhamburgers.com or 0844 800 3380.

Our delivery partners are Royal Mail and DPD. We currently deliver to UK address only and cannot guarantee delivery to certain remote postcodes. Unfortunately, we are not currently not able to deliver to PO Boxes or BFPO destinations.

Our standard delivery charges are as follows:

Order containing only Byron Bills (gift vouchers):
3 – 5 working day delivery £2.50
Next day delivery (Orders before 3.00pm, Monday - Thursday) £5.50
(Orders placed on Friday using our Next Day service will be delivered on Monday)
Free delivery Orders over £25

Orders containing other items inc. beers, t-shirts, books and food items:
3 – 5 working day delivery £5.50
Next day delivery (Orders before 3.00pm, Monday - Thursday) £7.50
(Orders placed on Friday using our Next Day service will be delivered on Monday)
Free delivery Orders over £25

Free delivery will be processed as a 3-5-day delivery option. Customers who select Next Day Delivery will be charged the usual price, as above.

Next Day Service available on orders places before 3.00pm Monday to Friday, orders placed on Friday using our Next Day service will be delivered on Monday, orders placed on Saturday or Sunday using our Next Day service will be delivered on Tuesday.

All delivery timescales are subject to availability and Royal Mail / DPD delivery times. To meet weight and security restrictions your order may be dispatched in more than one parcel and arrive at different times. Working day refers to any day Monday to Friday and excludes Saturday, Sunday and Bank Holidays.

If you need to return goods to The Byron online Shop, you can do so within 14 days of delivery. Please make sure that anything you would like to return is unused, in a saleable condition, with any labels still attached and in its original packaging.

For help with a specific order, please contact us on: shop@byronhamburgers.com or 0844 800 3380.

we have accepted your returned items, we will reimburse the price you paid to your original credit or debit card within 10 working days.

When a promotional discount is applied to orders, the discount will be applied to each item in the basket. In the event of a return/refund, you will not be refunded the discounted proportion.

We will refund your order including original and return postage if your purchase is damaged or you were sent the wrong item. Under all other circumstances, we will refund the cost of the item but you will need to pay postage. Please be advised that refunds can only be made on receipt of the item in its original condition, so if items are sent back uninsured it is at your own risk.

Please note we do not offer exchanges.

Gift vouchers (Byron bills):

Purchasing and spending your Byron Gift Voucher
Byron gift vouchers can be purchased online at https://shop.byronhamburgers.com and are available in £5 and £10 denominations. Please note that we only accept UK credit/debit cards and can only ship within the UK. Your Byron gift voucher is issued by, and remains the property of, Byron. The gift vouchers cannot be exchanged for cash. Byron gift vouchers can be redeemed in all Byron restaurants in the UK.

Expiration and Cancellation
Your Byron gift vouchers are valid until the expiration date marked on the vouchers. We reserve the right to cancel your Byron gift voucher if we suspect it is being used fraudulently or in breach of these terms and conditions.

Loss, Theft and Damage
You should take care of your Byron gift voucher and treat it like cash. Byron is not responsible for lost or stolen gift vouchers and will not issue replacements.

Resale/Use in Promotions
You may not sell your Byron gift vouchers. Byron reserves the right to cancel any Byron gift voucher that it suspects has been resold or obtained in connection with an unauthorised sales or promotional activity.

Customer Services
If you have any enquiries relating to your Byron gift voucher, contact us on: shop@byronhamburgers.com or 0844 800 3380.

Byron Lager and Pale Ale:
Purchasing your Byron Beer

Byron beer can be purchased online at https://shop.byronhamburgers.com. Please note that we only accept UK credit/debit cards and can only ship within the UK.

Customer Services
If you have any enquiries relating to your Byron beer, contact us on: shop@byronhamburgers.com or 0844 800 3380.

Over 18 policy

Alcohol is not for sale to those under the age of 18. For this reason, we may refuse a sale. Transactions may not be transferred from you as the customer to any other person. By placing an order for alcohol products on our website, you are declaring that you are aged 18 years or over, and confirm that you will be able to prove this with valid identification upon request.

T-shirts:

Purchasing your Byron T-Shirt
Byron t-shirts can be purchased online at https://shop.byronhamburgers.com. Please note that we only accept UK credit/debit cards and can only ship within the UK.

Customer Services
If you have any enquiries relating to your Byron t-shirt, contact us on: shop@byronhamburgers.com or 0844 800 3380.

Byron Hot Sauce and books:

Purchasing your Byron Hot Sauce or Cookbook

Byron Hot Sauce and The Book can be purchased online at https://shop.byronhamburgers.com. Please note that we only accept UK credit/debit cards and can only ship within the UK.

Customer Services
If you have any enquiries relating to your Byron Hot Sauce, contact us on: shop@byronhamburgers.com or 0844 800 3380.